CURRENT TURNAROUND TIME IS 25 WEEKS. CLOSED NOVEMBER 23RD, 2024 THRU JAN 6TH 2025
The summer of 2024 has been a very trying one for us with many delays due to unexpected events. That being said, we have decided to make a change for the end of 2024. We would like for you to hold your projects, (or utilize another finishing service if you feel the need to), from November 23rd, 2024 until January 6th 2025. We will NOT be accepting canvases during this time. We will still be working diligently during this time to finish the projects that are in queue as soon as possible. We are not sure if this is a good decision but we need to try something different to help cut down our turnaround time. We really don't like being this far behind and, hopefully, this will allow us to catch up a bit.
As many of you know, we have had a very difficult summer here on the Hill. We would like to thank each and every one of our customers for your patience, kindness, and understanding. We have received so many messages of condolence and encouragement and we feel truly blessed to have so many amazing people from the needlepoint community supporting us as we try to get back on an even keel. We truly hope you all know what you mean to us. You are special people!
Love,
Glynn & Patty
Our 2024 Christmas deadline is July 20th, in our hands.
If you plan on gifting needlepoint items for Christmas, please get your canvases in the mail to us so that they arrive by the deadline date.
Our current estimated turn around time is approximately
25 weeks.
**We are working to finish orders as quickly as possible but we are still receiving a high volume of canvases each week.**
We do not accommodate rush requests. Canvases are finished in the order in which we receive them, one week's worth of mail at a time.
We are sorry to have to disappoint anyone in this regard, but we feel that this way of doing business works best for us and is the most fair to all customers. Please take this into account when planning your next project.
Rest assured, when your project is delivered to our shop, it is handled with the utmost care.
That being said, once your completed project ships back out our doors, we cannot control it's path back to you. Your package is at the mercy of the postal service but we always provide tracking information upon shipment via email.
We love our customers, so feel free call us anytime during our normal business hours! Please be aware that we are on Eastern Daylight Time.
1111 Indian Creek Road, Sadieville, Kentucky 40370, United States
(502) 542-9472 - Patty (office) (502) 542-9471 - Glynn (shop)
Open today | 09:00 am – 05:00 pm |
Copyright © 2024 Hill Top Leather Shop - All Rights Reserved.
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