TURNAROUND TIME IS APPROXIMATELY 17 to 18 WEEKS.
We are in the home stretch! We have just started on the Christmas deadline box of canvases. (Our 2023 Christmas deadline was July 22nd.) We should have them all finished up in the next couple of weeks. You will be sent an email with tracking information when your order ships. If payment is due, you will be emailed an invoice so that you can call with payment information.
As we usually do this time of year, we will be taking a break from finishing from December 23rd through January 2nd. We have been very blessed to have so many wonderful customers send us their beautiful canvases this year; however, we need to take a little time off to rest and "recharge" so that we can be ready to dive back into those work boxes full of canvases in the new year.
Patty & Glynn Broner
Hill Top Leather Shop
Please be aware that our turnaround time is approximate. Our usual order of operations is to finish a week's worth of canvases in about 1 week. Some weeks we receive larger numbers of canvases than other weeks. This means that sometimes it will take a little longer than a week to finish the orders. In weeks that we receive fewer canvases, we try to double up and finish 2 weeks if possible. This makes it difficult to post an exact turnaround time. Customers are always welcome to email us to check on the status of their orders but we do request that you provide us with a shipping date as this makes it much easier (and quicker) for us to look up your order.
Our current estimated turn around time is approximately
**We are working to finish orders as quickly as possible but we are still receiving a high volume of canvases each week.**
We do not accommodate rush requests. Canvases are finished in the order in which we receive them, one week's worth of mail at a time.
We are sorry to have to disappoint anyone in this regard, but we feel that this way of doing business works best for us. Please take this into account when planning your next project.
Rest assured, when your project is delivered to our shop, it is handled with the utmost care.
That being said, once your completed project ships back out our doors, we cannot control it's path back to you. Your package is at the mercy of the postal service but we always provide tracking information upon shipment via email.
We love our customers, so feel free call us anytime during our normal business hours! Please be aware that we are on Eastern Daylight Time.
1111 Indian Creek Road, Sadieville, Kentucky 40370, United States
09:00 am – 05:00 pm