TURNAROUND TIME IS APPROXIMATELY 19 to 20 WEEKS. 2024 CHRISTMAS DEADLINE IS JULY 20.
We hope all of our customers are enjoying some lovely Spring weather. The mailbox is still quite full every day so not much has changed regarding our turnaround times. We are very thankful that so many needlepoint enthusiasts like our work and trust us to finish their beautiful works of art. We also appreciate your patience in waiting to receive your order.
Patty & Glynn Broner
Hill Top Leather Shop
Please be aware that our turnaround time is approximate. Our usual order of operations is to finish a week's worth of canvases in about 1 week. Some weeks we receive larger numbers of canvases than other weeks. This means that sometimes it will take a little longer than a week to finish the orders. In weeks that we receive fewer canvases, we try to double up and finish 2 weeks if possible. This makes it difficult to post an exact turnaround time. Customers are always welcome to email us to check on the status of their orders but we do request that you provide us with a shipping date as this makes it much easier (and quicker) for us to look up your order.
Our 2024 Christmas deadline is July 20th, in our hands.
If you plan on gifting needlepoint items for Christmas, please get your canvases in the mail to us so that they arrive by the deadline date.
Our current estimated turn around time is approximately
19 - 20 weeks.
**We are working to finish orders as quickly as possible but we are still receiving a high volume of canvases each week.**
We do not accommodate rush requests. Canvases are finished in the order in which we receive them, one week's worth of mail at a time.
We are sorry to have to disappoint anyone in this regard, but we feel that this way of doing business works best for us and is the most fair to all customers. Please take this into account when planning your next project.
Rest assured, when your project is delivered to our shop, it is handled with the utmost care.
That being said, once your completed project ships back out our doors, we cannot control it's path back to you. Your package is at the mercy of the postal service but we always provide tracking information upon shipment via email.
We love our customers, so feel free call us anytime during our normal business hours! Please be aware that we are on Eastern Daylight Time.
1111 Indian Creek Road, Sadieville, Kentucky 40370, United States
(502) 542-9472 - Patty (office) (502) 542-9471 - Glynn (shop)
Open today | 09:00 am – 05:00 pm |
Copyright © 2024 Hill Top Leather Shop - All Rights Reserved.
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