CURRENT TURNAROUND TIME IS APPROXIMATELY 25 WEEKS. CHRISTMAS DEADLINE IS JULY 20TH
As many of our customers are aware, this summer we have had two horrible family tragedies occur. We love our customers and we love what we do but our family will always come first. Having to deal with the events of the last weeks has definitely slowed us down and is going to increase our already long turnaround time.
We have always tried to be honest and upfront with where we are, and what is going on. At this time, we have no idea.
We will continue to do what we can to finish your projects as soon as possible, but we don’t know how long that will take. IF YOU NEED TO GET YOUR PROJECT BACK, AND CANNOT WAIT, WE UNDERSTAND. PLEASE CONTACT US AND WE WILL DISCUSS OPTIONS. YOU WILL HAVE TO PAY SHIPPING, BUT WE CAN SEND YOUR PROJECTS BACK.
At this time we cannot guarantee we’ll get Christmas Deadline orders finished in time for Christmas delivery. We will try our best, but our family currently has priority.
We hope, and know, most of you will understand.
Please don’t feel obligated to keep your projects in queue. We know they are important to you.
We appreciate each and every one of you !!
Glynn & Patty Broner
Our 2024 Christmas deadline is July 20th, in our hands.
If you plan on gifting needlepoint items for Christmas, please get your canvases in the mail to us so that they arrive by the deadline date.
Our current estimated turn around time is approximately
25 weeks.
**We are working to finish orders as quickly as possible but we are still receiving a high volume of canvases each week.**
We do not accommodate rush requests. Canvases are finished in the order in which we receive them, one week's worth of mail at a time.
We are sorry to have to disappoint anyone in this regard, but we feel that this way of doing business works best for us and is the most fair to all customers. Please take this into account when planning your next project.
Rest assured, when your project is delivered to our shop, it is handled with the utmost care.
That being said, once your completed project ships back out our doors, we cannot control it's path back to you. Your package is at the mercy of the postal service but we always provide tracking information upon shipment via email.
We love our customers, so feel free call us anytime during our normal business hours! Please be aware that we are on Eastern Daylight Time.
1111 Indian Creek Road, Sadieville, Kentucky 40370, United States
(502) 542-9472 - Patty (office) (502) 542-9471 - Glynn (shop)
Open today | 09:00 am – 05:00 pm |
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